FAQs

What is Akar Design?
AKAR in Sanskrit means forms and shapes.
History  
AKAR was established in 1998 by Sanjay Jani and Jigna Jani,  both architects with a passion  for Art, architecture, and design.
Do I need to create an account?
Creating an account is optional, but quick and easy. Checkout will be quicker since the account will prefill your billing and shipping address on subsequent orders and allow easy access to your order history, status, and shipping updates. 
What are my payment options?
We accept payment through all major Credit cards, Paypal, Apple Pay, Shopify Pay and Check. 
What is your privacy policy?
We do not share or sell any personal information. All information is for the exclusive use of AKAR and is kept private at all times.
Can I purchase a gift certificate?
At this time, we do not offer any gift certificates, but it is on our list of future updates for the website. 
Will I receive an email confirmation?
Yes. We will send you an email confirmation when we receive your order and when it is on your way to you. 
How do I report damaged items?
If your shipment arrives damaged, please contact us as soon as possible at akargallery@gmail.com. We insure all packages and submit the claims. Please keep all the original boxes, packaging material and damaged item until the claim process is completed. 
What is your return policy?
Please contact us at 319.351.1227 or akargallery@gmail.com and return the items within 14 days.  Items must be returned in original unused condition and according to our packaging guidelines. Shipping and Handling costs are non-refundable. Return your package to AKAR, 257 E. Iowa Avenue, Iowa City, IA 52240. We will notify you by email once we have received and processed your returned item(s).
Can I cancel my order?
Yes, as long as it has not shipped yet. Please contact us at 319.351.1227 or akargallery@gmail.com as soon as possible. 
Can I have my item(s) gift-wrapped?
Yes, click on the cart icon and scroll down to the cart notes below your items. In the cart notes, provide us with a description of your gift wrapping instructions.